FREQUENTLY ASKED QUESTIONS
ABOUT US
What is Ruby Sophia?
Ruby Sophia is a modern South Asian formalwear brand designed for weddings and celebrations. We specialize in elevated, mix‑and‑match outfits for bridesmaids, wedding guests, and bridal parties—pieces that feel cohesive, luxurious, and effortless to style together.
Who is Ruby Sophia designed for?
Ruby Sophia is for bridesmaids, sisters, best friends, and wedding guests who want to wear Indian formalwear that feels refined, modern, and thoughtfully designed—without the stress of coordinating or compromising on quality.
Where is Ruby Sophia based?
Ruby Sophia is a U.S.-based brand. Our designs are developed in the United States and produced by skilled artisans in South Asia using premium fabrics and hand‑embellishment techniques.
Products & Design
What types of outfits do you offer?
Our collections include lehengas, sarees, sharara sets, and coordinated separates designed to be mixed and matched across a bridal party. Each piece is created with versatility in mind so multiple people can wear the same color story in silhouettes that suit them best.
Are your outfits hand‑made?
Yes. Many of our pieces feature hand‑beading, hand‑embroidery, and artisanal finishing. Due to the nature of handwork, slight variations may occur—this is part of what makes each piece special.
What fabrics do you use?
We use premium fabrics such as silk, chiffon, georgette, organza, and other high‑quality textiles chosen for drape, comfort, and longevity.
Will colors look exactly the same as online?
We photograph our pieces in natural and studio lighting to show true color as accurately as possible. However, slight variations may occur due to lighting, screen settings, and the nature of dyed fabrics.
Sizing & Fit
What sizes do you offer?
Most styles are available in sizes XS–XL. Each product page includes a detailed size guide to help you find your best fit.
Do you offer custom sizing or alterations?
At this time, we do not offer custom sizing. We recommend reviewing our size chart carefully and choosing the closest size. Minor alterations can be done locally if needed.
How do I choose the right size for my body type?
If you are between sizes or unsure, we recommend sizing up and tailoring down for the best fit. Our silhouettes are designed to be flattering and flexible across body types. Please contact us if you are unsure on sizing- we are happy to help!
Ordering for Bridal Parties
Can bridesmaids order different styles in the same color?
Yes—this is the heart of Ruby Sophia. Our collections are designed so bridal parties can coordinate by color while choosing silhouettes that suit each person.
Do you offer group or bridal party assistance?
Yes. If you are styling a bridal party or ordering multiple pieces, please contact us for personalized guidance to ensure a cohesive look.
Will all outfits match if ordered separately?
We design our collections so pieces within the same colorway and collection are meant to be worn together. Ordering within the same collection ensures the most cohesive look, but we encourage to make one order for your bridesmaids to ensure color consistency as dye batches can vary.
Production & Availability
Are your pieces ready‑to‑ship or made‑to‑order?
Most Ruby Sophia pieces are made‑to‑order to reduce waste and maintain quality. Production timelines are listed on each product page.
How long does production take?
Production typically takes 8–12 weeks, depending on the style and level of handwork. Please plan accordingly when ordering for weddings or events.
Do you restock sold‑out styles?
Some styles may be restocked, while others are produced in limited quantities. We recommend ordering early to avoid disappointment.
Shipping
Where do you ship?
We currently ship within the United States. International shipping options may be added in the future.
Are duties or customs fees included?
Yes. Because Ruby Sophia is a U.S.-based brand, there are no surprise customs duties or import fees for U.S. customers.
How long does shipping take once my order is ready?
Once your order ships, standard delivery typically takes 3–5 business days.
Returns & Exchanges
Do you accept returns?
Due to the made‑to‑order nature of our garments, all sales are final unless otherwise stated. Please review product details carefully before placing your order.
What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and we will make it right.
Care Instructions
How should I care for my Ruby Sophia outfit?
We recommend dry cleaning only. Store your outfit in a breathable garment bag and avoid direct sunlight to preserve color and embellishment.
Contact & Support
How can I reach you?
For questions about sizing, orders, or bridal party styling, please contact us through our website or email our support team. We’re happy to help you feel confident and beautiful in your Ruby Sophia piece.